Refund policy

What is your cancellation/refund policy?

Due to the personalization and nature of our products, all Soothing Souls sales are final after shipping. We do not issue refunds or cancellations once your order has been picked up by USPS. To request an order cancellation prior to shipping, please let us know by emailing us at soothingsoulsbox@gmail.com.

An item in my order arrived broken or missing.

If the items in your order did not arrive safely or meet our high standards, please reach out to us directly at soothingsoulsbox@gmail.com and we will do what we can to make it right.

You can always contact us for any return or product question at soothingsoulsbox@gmail.com